Privacy Policy for SyncLocal AI Ltd
Last updated 15 March 2026
At Synclocal AI Ltd ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Synclocal.ai, and use our local SEO synchronisation and AI services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data").
Identity & Contact Data: Name, business email address, phone number, and job title.
Business Profile Data: Business names, physical addresses, operating hours, and API credentials for third-party platforms (e.g., Google Business Profile, Facebook, Instagram).
Technical Data: IP address, browser type, time zone settings, and usage patterns on our platform.
AI Input Data: Any text, images, or data points you upload to our platform for the purpose of generating AI-driven insights or content.
2. Legal Basis for Processing
Under UK GDPR, we process your data under the following legal bases:
Contractual Necessity: To provide the services you signed up for.
Legitimate Interests: To improve our AI models and ensure platform security.
Consent: Where you have opted-in to marketing communications.
Legal Obligation: Where we must comply with UK law.
3. How We Use Your Data
We use your information to:
Synchronise business data across global directories.
Generate AI-optimised business descriptions and local SEO content.
AI Model Training: We may use anonymised, aggregated data to improve our machine learning algorithms. We do not sell your specific business data to third parties.
Process payments and provide customer support.
4. Data Sharing and Transfers
We share your data only with:
Third-Party Directories: Such as Google, Bing, and Apple Maps, to perform the "Sync" function.
Service Providers: Cloud hosting (e.g., AWS/Google Cloud) and payment processors (e.g., Stripe).
International Transfers: If data is transferred outside the UK/EEA, we ensure Standard Contractual Clauses (SCCs) are in place to maintain a high level of protection.
5. Automated Decision-Making
Our platform uses AI to suggest optimisations for your business listings. However, these are "human-in-the-loop" systems. You maintain the final authority to approve or reject changes pushed to live directories.
6. Your Rights
Under UK GDPR, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request that we delete your data ("Right to be Forgotten").
Restriction: Ask us to stop processing your data.
Data Portability: Receive your data in a structured, machine-readable format.
7. Data Retention
We retain your personal data only as long as your account is active or as needed to provide services. Following account termination, we may retain certain data for legal compliance (typically up to 6 years for tax/contractual purposes).
8. Security
We implement robust technical and organisational measures, including encryption (SSL/TLS) and restricted access protocols, to protect your data from unauthorised access or disclosure.
9. Contact Us
For any questions regarding this policy or to exercise your rights, please contact our Data Protection Officer:
Synclocal AI Ltd Email: [email protected]
Governing Law: United Kingdom