Questions, answered.

SyncLocal is an operating system for UK local businesses. We build and run the systems that handle your enquiries, follow-ups, reviews, payments, and customer communications – so you can focus on the actual work.

We work exclusively with two types of business: trades & services (plumbers, electricians, builders, landscapers, cleaners, and similar) and restaurants & takeaways. That focus means everything we build is designed specifically for how your business works – not a generic tool dropped in and left to you to figure out.

We work with two sectors: trades & services and restaurants & takeaways. Within those, the size of the business doesn’t matter – sole traders and small teams work just as well as larger operations.

If your business doesn’t fall into one of these two categories, SyncLocal probably isn’t the right fit. We’ve made a deliberate choice to go deep rather than wide, and that means we’re genuinely good at these two sectors rather than mediocre at many.

Most businesses are live within 7 days of signing up. The exact timeline depends on your plan and how quickly we can get the details we need from you – things like your business name, the services you offer, your preferred tone, and access to any accounts we’ll be connecting (Google Business, Xero, WhatsApp Business, etc.).

You’ll review and approve everything before anything goes live. Nothing gets switched on without your sign-off.

None at all. We handle the entire setup for you. You won’t be asked to configure software, write scripts, or learn any new platforms. Our team does all of that – you just tell us about your business and approve what we build.

Once you’re live, your system runs in the background. You don’t need to log in to anything or manage anything on a daily basis.

Each plan builds on the last. Every plan – regardless of sector – starts with the core system: enquiry handling, follow-ups, review requests and replies, and your Google Business profile.

Trades & services: Starter (£79/mo) covers the essentials. Growth (£199/mo) adds Xero/QuickBooks connection and weekly social posting. Dominate (£279/mo) adds advanced Google Business optimisation on top of everything in Growth.

Restaurants & takeaways: Starter (£79/mo) covers WhatsApp ordering, digital menu, card payments, and your customer database. Growth (£199/mo) adds a loyalty engine and performance dashboard. Empire (£449/mo) is for higher-volume operations and multi-location discussions.

All prices shown are monthly. Annual billing saves you the equivalent of two months. Full details are on the pricing page.

Yes. If you want to move up to a higher plan, we’ll configure the additional features and switch you over. Just get in touch and we’ll sort it.

If you’re not happy within 14 days of your system going live, we’ll refund your first month’s subscription in full. No quibble, no lengthy process.

The 14-day window starts from the moment your system goes live – not from the date you paid. Setup takes a maximum of 7 days depending on your plan, so you’ll have had a real chance to see the system working before your guarantee period even begins.

The setup fee is non-refundable, as that covers the work our team puts in to build and configure your system.

Yes. There is a one-off setup fee that covers the configuration, build, and onboarding work our team carries out before you go live. This varies by plan – full details are on the pricing page.

The setup fee is separate from your monthly subscription and is paid once. It is non-refundable, as it reflects the work done to build your system regardless of whether you continue.

Yes. If you pay annually, you get the equivalent of two months free – you pay for 10 months and get 12. The monthly equivalent price is shown on the pricing page when you toggle to annual billing.

Each location runs on its own subscription – there is no single plan that covers multiple sites. That said, if you’re running several locations we can discuss volume-based pricing depending on the number of sites and their individual order or enquiry volumes.

Multi-location arrangements need to be discussed before you sign up, as pricing will be tailored to your specific situation. Get in touch and we’ll have that conversation.

It’s built for you. A sole trader has no one else to answer calls, chase quotes, or remember to ask for reviews – that’s exactly the gap SyncLocal fills. You’re on the tools all day, and the system handles everything that would otherwise slip while you’re busy.

Like you. During setup we learn how you speak to customers – your tone, your sign-off, how formal or informal you are – and we write all your message templates around that. You review and approve everything before it goes live.

No customer will receive a message that sounds like it came from a call centre.

They get handled. If someone calls and you can’t pick up, they receive a text within seconds letting them know you’ll be in touch and asking for details about the job. WhatsApp and SMS enquiries are replied to instantly.

By the time you’re back in the van, the conversation has already started. You’re not starting from scratch – you’re following up on a warm lead, not a cold missed call.

In most cases, no. SyncLocal focuses on the communication and follow-up layer – capturing enquiries, following up on quotes, requesting reviews – rather than replacing your existing job management or scheduling tools. We’ll discuss what you already use during setup and make sure nothing conflicts.

Yes, on Growth and Dominate plans. We post on your behalf weekly – keeping your profile active and visible between jobs without you having to write a word or remember to do it. Posts are written in your voice and reflect the kind of work you do.

Yes, on Growth and Dominate plans. We connect your existing Xero or QuickBooks subscription to the system so that once a job is completed, invoices go out automatically and payments come in without you chasing. Your accounting software stays exactly as it is – we just wire it into the flow.

You’ll need an active Xero or QuickBooks subscription for this to work. We don’t provide the accounting software – we connect to it.

Customers tap your WhatsApp link – from your website, a QR code on the table, a window sticker, or your Google Business profile – and place their order directly in the conversation. They browse your digital menu, select what they want, pay securely, and get a confirmation. All without downloading an app or creating an account anywhere.

Every order comes straight to you – no middleman, no commission taken.

No. WhatsApp is already on most people’s phones. There’s nothing to download, no account to create, and no new platform to learn. Customers order through an app they already use every day.

Yes. We can connect your system to Uber Direct – a delivery-as-a-service platform – so orders placed via WhatsApp can still reach your customers’ doors. You don’t need your own drivers and you don’t need to be listed on Uber Eats.

The delivery fee is paid by the customer directly. You hold the Uber Direct account – we just make sure it connects seamlessly to your ordering system from day one.

Some businesses choose to run SyncLocal alongside the apps rather than replacing them entirely – at least at the start. The goal is to gradually shift repeat customers over to ordering direct, where you keep 100% of the revenue and own the customer relationship.

Customers who already know you and order regularly are the easiest to move across. A QR code on the table, a message after their next app order, or a loyalty incentive for ordering direct can all help make that shift. We’ll talk through the right approach for your restaurant during setup.

Available on Growth and Empire plans. The loyalty engine tracks repeat customers and rewards them based on rules you set – for example, a discount after every fifth order, or a free item after a certain spend. Everything is tracked in your customer database and managed through the system. You decide the reward; the system handles the tracking and communication.

Yes, but each location runs on its own subscription. There is no single plan that covers multiple sites automatically. If you’re running several locations, we can discuss volume-based discounts depending on the number of sites and their individual order volumes – but this needs to be agreed before you sign up.

Get in touch before signing up and we’ll work out the right arrangement for you.