The terms that govern your use of SyncLocal’s services. Please read these carefully before signing up.
SyncLocal AI Ltd (“SyncLocal”, “we”, “us”, or “our”) provides an operating system for UK local businesses. Our services are designed exclusively for two sectors: trades & services (including plumbers, electricians, builders, cleaners, landscapers, and similar) and restaurants & takeaways.
Depending on your plan, our services may include: customer enquiry handling via WhatsApp and SMS, missed call text-back, quote and booking follow-ups, review requests and replies, Google Business Profile management, social media posting, WhatsApp ordering for restaurants, digital menus, secure card payment processing, customer database management, loyalty programmes, Xero and QuickBooks integration, and Uber Direct connectivity.
The specific features included in your subscription are determined by your chosen plan as set out on our pricing page. We reserve the right to update or modify the features included in any plan, and will give reasonable notice of any material changes.
You agree to provide SyncLocal with accurate information about your business, your services, and your preferences as required to configure and operate your system. Delays in providing this information may extend your setup timeline.
Where our services require access to third-party accounts (such as your Google Business Profile, WhatsApp Business account, or social media pages), you agree to grant us the necessary management access. You remain the account owner at all times.
Before your system goes live, you will be given the opportunity to review and approve all configuration, including message templates and any content we have prepared on your behalf. By approving and proceeding to go-live, you accept responsibility for the content that will be sent or published through your system.
You are responsible for ensuring that your use of SyncLocal’s services complies with the terms of service of any third-party platforms connected to your account (including but not limited to WhatsApp Business, Google Business Profile, Facebook, Instagram, Stripe, Uber Direct, Xero, and QuickBooks). SyncLocal is not liable for any suspension or termination of your accounts on those platforms.
You are responsible for keeping your business information accurate and up to date – including menu changes, service offerings, pricing, and operating hours. You must notify us promptly of any changes that affect how your system operates.
Our services operate through a number of third-party platforms. The following applies to all such accounts:
Account ownership: All third-party accounts connected to your SyncLocal system – including WhatsApp Business, Google Business Profile, Stripe, Facebook, Instagram, Uber Direct, Xero, and QuickBooks – are owned and maintained by you, the client. SyncLocal is granted management access solely to deliver the services you have subscribed to.
Account responsibility: You are responsible for maintaining your own subscriptions to any third-party platforms where applicable (for example, Xero or QuickBooks), for complying with each platform’s own terms of service, and for any costs charged directly by those platforms. SyncLocal does not accept liability for changes to third-party platform policies, pricing, or availability.
On termination of your SyncLocal subscription, management access will be relinquished. Your accounts on third-party platforms will remain yours and will continue to operate independently.
SyncLocal charges a recurring monthly or annual subscription fee depending on your chosen plan and billing preference. Subscription fees are billed in advance. Current pricing is published on our pricing page and may be updated from time to time with reasonable notice.
A one-off setup fee is charged at the point of sign-up. This fee covers the work carried out by our team to configure, build, and launch your system. The setup fee is non-refundable in all circumstances, as it reflects work performed regardless of whether the subscription continues.
Where you choose annual billing, the equivalent of two months’ subscription is saved – you pay for ten months and receive twelve. Annual subscriptions are billed in full at the start of each annual period and are non-refundable except as set out in clause 5.4.
We offer a 14-day money-back guarantee on your first month’s subscription fee, subject to the following:
If a payment fails, we will attempt to notify you and retry. Repeated payment failures may result in suspension or termination of your service. We reserve the right to charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
If you have a concern about a charge, please contact us at [email protected] before raising a dispute with your bank or card provider. Fraudulent chargeback requests may result in immediate termination of your account.
Your SyncLocal subscription and setup fee cover all configuration and management work carried out by SyncLocal. The following costs are separate from your subscription and are borne by you directly. By subscribing to SyncLocal, you acknowledge and accept responsibility for these costs.
SyncLocal will always make additional charges transparent before they are incurred. If you have questions about any of the above, please contact us before signing up.
In delivering our services, SyncLocal will process personal data belonging to your customers (for example, names, phone numbers, WhatsApp messages, and order history). In doing so, SyncLocal acts as a data processor and you, the client, act as the data controller of your customers’ data.
By subscribing to SyncLocal, you:
These terms, together with our Privacy Policy, constitute the data processing agreement between you and SyncLocal for the purposes of UK GDPR Article 28. Full details of how we handle data – including sub-processors, retention periods, and your rights – are set out in our Privacy Policy.
All software, systems, workflows, templates, platform configurations, logos, and other materials created by SyncLocal remain the intellectual property of SyncLocal AI Ltd. You are granted a non-exclusive, non-transferable licence to use these solely for the purpose of receiving the services you have subscribed to.
You retain ownership of all original content, data, and business information you provide to SyncLocal. You grant SyncLocal a limited licence to use, host, and process this material solely to deliver and operate your services.
Message templates, social posts, and other content written by SyncLocal for your business are created for your exclusive use. Subject to payment of all applicable fees, you are free to use this content for your business purposes. SyncLocal does not claim ownership of content written specifically for your account.
You agree not to use SyncLocal’s services to:
Breach of this clause may result in immediate suspension or termination of your account without refund.
SyncLocal does not guarantee specific outcomes, including but not limited to: volume of enquiries, orders, or bookings; search engine rankings; review scores; or revenue increases. Results will vary by business, location, and sector.
SyncLocal is not liable for any suspension, restriction, or termination of your accounts on third-party platforms (including WhatsApp Business, Google Business Profile, Facebook, Instagram, Stripe, Uber Direct, Xero, or QuickBooks) arising from your use of our services or any action taken by those platforms independently of SyncLocal.
SyncLocal is not liable for changes to third-party platform pricing, policies, or availability that affect the delivery or cost of our services. Where such changes materially affect what we can deliver, we will notify you as soon as reasonably practicable.
To the maximum extent permitted by the laws of England and Wales, SyncLocal’s total liability to you for any claim arising under or in connection with these terms shall not exceed the total subscription fees paid by you to SyncLocal in the 12 months immediately preceding the event giving rise to the claim. SyncLocal shall not be liable for any indirect, consequential, or special loss.
You may cancel your subscription at any time by contacting us at [email protected]. Cancellations take effect at the end of your current billing period. No pro-rated refund will be issued for any unused portion of a monthly or annual subscription, except as provided under the 14-day money-back guarantee in clause 5.4.
We reserve the right to suspend or terminate your account with immediate effect if you breach these terms, fail to make payment after reasonable notice, or engage in conduct that we reasonably consider harmful to our business, other clients, or any third-party platform. Where possible, we will give you notice and an opportunity to remedy a breach before taking action.
We may update these Terms & Conditions from time to time. When we do, we will update the “last updated” date at the top of this page. For material changes – particularly those that affect your fees, your rights, or the scope of services – we will notify active clients by email with at least 30 days’ notice. Continued use of our services after the effective date of any update constitutes your acceptance of the revised terms.
If you do not accept a material change, you may cancel your subscription before the change takes effect and receive a pro-rated refund of any prepaid fees covering the period after the change date.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these terms affects your statutory rights as a business under applicable UK law.
For any questions about these terms, to cancel your subscription, or to raise a concern, please contact us:
SyncLocal AI Ltd
Email: [email protected]
Governing law: England & Wales